Opaldoor's Privacy Policy

Last Updated: 25/9/2014

Opaldoor, Softwares' ("Opaldoor") privacy policy ("Privacy Policy") covers the collection and use of personal information ("Personal Information") that we may gather any time you interact with us, such as when you visit our Web site, purchase Opaldoor products, or when you contact our customer support or sales departments. This policy describes our data privacy practices, including what type of information is gathered, how Opaldoor uses the information, and how we safeguard your Personal Information when you submit it to us at www.Opaldoor.com. At Opaldoor, protecting your privacy is important to us. After all, online privacy and security is what we're all about. You expressly consent to the processing of your Personal Information according to this Privacy Policy. Personal Information may be processed by Opaldoor in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Data may be less stringent.

Why Opaldoor Collects Personal Information

Opaldoor only collects your Personal Information where it is required to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services.

What Information We Collect

Opaldoor collects your Personal Information at a variety of points, including when you place an order, register software, request services or take part in other activities on our Web site. For example, we often ask for your Personal Information when you are conferring with one of our customer support technicians, downloading a new product or program update, registering your software or purchasing a product. During these interactions we will collect Personal Information relevant to your transacting with Opaldoor, such as your name, mailing address, e-mail address, shipping address and other information along with information about the Opaldoor products you own, such as the activation code or key code, date of purchase and information relating to a support issue. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you register, you will be provided with an option to opt-out of receiving promotional information on our products and services. We will not use your personal information for anything other than what you have intended it for. Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.

Opaldoor also assigns a unique identifier (UID) that is created using information about the hardware that is exclusive to each computer. The UID contains no personally identifiable information and is used solely for verification purposes to provide product updates, verify compliance to licensing terms, prevent fraud and prevent piracy. Apart from the registration key, version details and application settings no other information is transmitted. The UID is never distributed or shared and cannot be reverse engineered by a third-party.

Regarding Children

Opaldoor does not intentionally gather Personal Information about visitors who are under the age of 13.

Cookies and Other Technologies

Following common e-commerce practices, Opaldoor uses "cookies" and other technologies to collect non-personal data that enables us to better understand and improve the usability, performance and effectiveness of Opaldoor's Web site, and for reporting purposes to track sales. Cookies are unique text files sent to your browser and stored on your computer. We do not store any personal information with these cookies. Use of these third party cookies by our tracking utility company or service providers is not governed by this Privacy Policy. We do not have access or control over these cookies.

If you do not want Opaldoor to send cookies to your browser, you can set your browser options to reject cookies or notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of our Web site services.

Additionally, Opaldoor gathers general information about visits to our Web site and stores this information in log files. This information is stored in anonymous profiles and is not associated with a user's account. This information includes the number of total visits to our Web site, and which browser is used to view our Web site (including the version number). No Personal Information is contained in this data. Our current partners help us to track our website usage. No personally identifiable information is collected. Opaldoor uses this information to understand traffic and downloads on our Web site, enabling us to improve the site, provide the best online experience possible and improve our ability to serve our customers.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Opaldoor uses Google Analytics to collect non-personal information in the form of various usage and user metrics when you visit and use our websites. These tools and technologies collect and analyze certain types of information, including page views, how you arrived at our site and how long you have spent on our site. This information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This information is used to see what content is popular on our website, and so we can continue to give you more of the things you enjoy reading and watching.

Opaldoor uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example visiting a product information page. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You may opt out of the Google Adwords cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

Sharing Your Personal Information

Opaldoor is committed to protecting your privacy. Opaldoor will not, under any circumstances, share, rent or sell your Personal Information in ways other than as outlined in this privacy policy nor does Opaldoor trade or exchange mailing lists with any other organization. Furthermore, Opaldoor only shares your Personal Information with our contractors that assist us in our efforts to fulfill our obligations to you, and then only with partners that commit to adhere to the same level of commitment as Opaldoor to protect your privacy and data. We use an outside shipping company to fulfill orders containing a physical medium, such as backup CDs, a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf and a customer support provider to supply live chat. These companies do not retain, share, store or use personal information for any other purposes.

Opaldoor maintains this information; but we reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. If you choose to use our chat forum and require assistance, and would like someone to follow-up with you, then you will be asked to provide an email address. The email address is stored in "chat logs" by a third party, but is not utilized in any way by them and remains our information.

If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

How We Communicate with You

Opaldoor has an optional e-mail service for customers who wish to periodically receive promotional information, such as general product, service and Opaldoor news. Users can sign up for emails through one of the following processes: (1) an online Purchase; (2) registering through the full application; (3) registering through the trial application; and (4) signing up on the Opaldoor website.

Customers are provided the option to opt-out within each e-mail. If you no longer wish to receive Opaldoor communications, you may "unsubscribe" from our mailing program at any time in the following ways:

By clicking on the auto-unsubscribe link included in each e-mail
By contacting our technical support department at support@Opaldoor.com
By visiting our unsubscribe page and completing the form.
We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the e-mail address. You may, however, still receive transactional messages.

Transactional Messages

Opaldoor sends required notifications via e-mail to keep you informed of the status of your orders or accounts and to provide updates and technical notices. This service is used for messages that are important for the maintenance of your subscription and the functionality of our services. When you purchase or register a product online, we require an e-mail address for completion of the transaction, which we will use for these communications. In order to stop receiving these notifications, please contact our technical support team at support@Opaldoor.com. You will be opted out of further communications within 10 business days.


Opaldoor's Commitment to Data Security

Opaldoor has security measures in place, such as the following, to protect against the loss, misuse and alteration of your Personal Information in our customer database. Personal Information provided to Opaldoor is stored in secure facilities with access restricted to authorized personnel only. We have put in place a series of access-control procedures required for retrieval of personal information. The Opaldoor Web site is regularly tested for security breaches to protect against unauthorized viewing of Personal Information.

To provide secure credit card processing when ordering, orders placed on our Web site are processed through a payment gateway which operates under its own privacy policy.

Opaldoor DOES NOT store credit card information. Opaldoor does not handle financial transactions via the Web, so it has no need for streaming encryption products. Opaldoor works with a third party to serve as a trusted intermediary to handle e-commerce transactions with our customers. Our commerce partner handles e-commerce on a secure server which encrypts all of our customers' personal information. To learn more about how our commerce partners manages the privacy of information in conjunction with these e-commerce transactions, please see their complete Privacy Policy located on our co-branded purchase pages. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a support representative at sales@Opaldoor.com.

Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.

Links to other sites

Our Site and Software includes links to other Web sites whose privacy practices may differ from those of Opaldoor Softwares. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button. These feature may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Public forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@Opaldoor.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Acceptance of this Privacy Policy

By using the Web site or any services provided through the Web site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

Privacy Policy Revisions and Notifications

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, and by means of a prominent notice on our home page, posted 30 calendar days prior to implementing the change.

Opaldoor Contact Information

For sales questions: sales@Opaldoor.com
For technical support: support@opaldoor.com
Send all other correspondence to:

Opaldoor Softwares

www.Opaldoor.com | Contact Us
Copyright 2012 Opaldoor Softwares
All Rights Reserved

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.